At BULL we are passionate about supporting our customers to insure a positive experience as a BULL product owner. We encourage you to contact our dealers and or us directly with product use, warranty and service quesitons. When calling or contacting us please be prepared to provide your product serial number and proof of purchase. These items help us respond quickly and correctly. You can reach us via the contact tab on this site or call us at 1-800-521-BULL.
Bull Outdoor Products is pleased to announce that it has aligned itself with Service Magic in order to provide nationwide coverage for the consumer's service needs. The ServiceMagic Network consists of over 80,000 customer rated service professionals for all of your Bull Outdoor Products Grills, Accessories, or Outdoor Kitchen Repairs.
ServiceMagic pros carry the ServiceMagic Seal of Approval, which includes a rigorous screening process, including criminal background checks, and state-level trade licensing when applicable.
With Bull Outdoor Products and ServiceMagic working in conjunction with each other, finding service in your area is now a simple brief process.
*This service is not intended for warranty issues. Please refer to your owner's manual for warranty issues.*
to begin finding a
service provider in your area.
Here is a list of our most frequently asked questions. If there is something you need help with and it is not listed below, please contact us at 800-521-2855 or email at firstname.lastname@example.org.
How do you hook up the side burner?
Note: Use Teflon tape on all threaded connections.
- Connect a short double ended 3/8 female flare gas line to the back of the BBQ.
- Then connect a 3/8 Flare "T" Fitting to the gas line.
- From that connection, you will have two remaining access points. One for the side burner and one for the Incoming gas.
- Make your connections and light it up.
How do you light the backburner?
- Make sure the gas is on.
- Turn the knob slowly but stop before the ignition snaps, when you stop, hold the knob for 7-10 seconds. This allows the gas to flow thru the Infrared Backburner for 7-10 seconds allowing the gas to migrate to the opposite side of the Backburner where the ignition is located.
- After doing so proceed turning the knob to complete the snap.
- Once you hear the snap the gas will be ignited.
Does the fire pit have a hole for drainage?
Bull currently does not cut any holes for drainage, but when your plumber hooks up the gas to the burner you have to drill a hole into the cement board in order to get to the burner. So that provides an out for water.
How can I tell if I have a gas leak?
A good test is to mix a bit of water with dish soap. Then with a brush dab your connections with the soapy water, if you do indeed have a leak you will see your connection start to bubble.
The flame in the grill is higher in the back than in the front.
Needs some cleaning! Take the burners out, remove the cotter pins that are behind and beneath the BBQ and shake them or air gun them and get all the dirt out of the burners. Keep in mind that if your burners are bowed it is time for new ones.
If your grill is brand new out the box and your running L.P gas, then you might have a N.G Unit
The grill is not getting any gas.
Check the line. There is a chance that there is foam at the entrance of your gas line located in the back right corner of the grill. Might have a fouled regulator. There might be a gas leak plugging your regulator for safety.
The grill is not getting hot enough
Regulator might be restricting too much gas.
The flame is low
Valve might need replacing. Regulator might be restricting too much gas.
Fire is coming out of the front of the grill by the knobs
Burners either need to be cleaned, or there is something disturbing the flow of the gas making the gas travel back towards the valve and with the ignition igniting the gas you are getting fire right by the knobs.
They can smell gas when the grill is off.
Check all connections to the grill if there are no leaks then there is a chance that there is actually a leak right underneath the grill. To check it is easy, get in front of the grill and look at the valves from underneath. There is one screw that holds each valve into place. Tighten each one snuggly, this should be the solution.
The burners will light with a match only.
99% of the time Valves need to be replaced, the ignitions system has failed.
What follows is a simple and general outline of the warranty for our gas grills. Please refer to your specific product owner’s manual to confirm your specific warranty details
Limited Warranty - Grills
Bull Outdoor Products, Inc. warrants, to the original purchaser of the Outdoor Gas Grill, that when subject to normal residential use it is free from defects in workmanship and materials for the periods specified below. This warranty excludes grills used in rental or commercial applications. It does not apply to rust, corrosion, oxidation or discoloration, which may occur due to moisture or overheating. It does not cover labor or labor related charges. There will be a shipping and handling charge for the delivery of the warranty part(s). The warranty is only valid at the original site of delivery with proof of purchase of item(s).
|Cast Stainless Steel Bar Burner||20 Years (Brahma, Angus, 7 Burner Premium)|
|Welded Stainless Steel & Tube Bar Burner||5 Years (Lonestar, Lonestar Select, Steer)|
|Cast Iron Porcelain Coated Bar Burner||2 Years (Outlaw)|
|Stainless Steel Flame Tamer||3 Years (All Grills)|
|Stainless Steel Cooking Grids||Lifetime (All Grills Excluding the Outlaw)|
|Gas Valves||1 Year|
|Igniter system and others||1 Year|
|Stainless Steel Frame, Housing||Lifetime|
Under this warranty our obligation is limited to repair or replacement, at our discretion, of the product during the warranty period. The extent of any liability of Bull Outdoor Products, Inc., under this warranty is limited to repair or replacement. This warranty does not cover normal wear of parts, damage resulting from any of the following: negligent use or misuse of the product, use of improper fuel/gas supply, use contrary to operating instructions, or alteration by any person other than our factory service center. The warranty period is not extended by such repair or replacement.
Warranty Claim Procedure: If you require service or parts for your Bull grill, please contact our Warranty Service Center for factory direct assistance. Our hours of operation are 8AM to 4 PM PST. Our phone number is (800) 521-2855 and our FAX number is (909)770-8626 Monday through Friday. For email assistance contact us at: email@example.com. Please direct all correspondence to:
Bull Outdoor Products, Inc.,
2483 West Walnut Ave.
Rialto, CA 92376
ATTN: Warranty Service Center
Product repair as provided under this warranty is your exclusive remedy. Bull Outdoor Products, Inc. shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on its products. Except to the extent prohibited by applicable law, any implied warranty or merchantability or fitness for a particular purpose on this product to the duration of the above warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.